In a world of social distancing and “stay at home” orders, technology has become more relied on than ever. Internet use has increased 70% since the coronavirus pandemic as more people are working from home and families are streaming entertainment to stay occupied.
What do you do if your computer has an issue during this time? In many states, including New Jersey, residentials are under orders to stay home. This greatly limits their ability to get the normal services they need, including it support or taking their computer to a repair shop.
But you do have another option for help when it comes to many common computer issues, which is using remote support.
Remote tech support uses a secure login tool that allows a technician to check out your computer from another location and it’s as if they were sitting at the keyboard. It has several benefits, which include:
- No visit to a shop needed
- It’s fast (a technician can login in minutes)
- It’s less expensive than “in person” support
- It’s completely secure
- Remote support can be used for a wide variety of support issues
What exactly can you have done by remote tech support?
You may be surprised at just how many computer problems can be addressed without even having to leave your home.
Have a Computer Issue? Get it Fixed Remotely!
If you’re working from home due to COVID-19, any computer issue can slow you down big time and eat into your day if you don’t have the help you need. Using remote it support means you don’t have to spend frustrating hours dealing with problems that could be fixed easily by a professional.
How secure is remote support?
When you work with Two River Computer pros remotely, you won’t have to worry that there is any open connection left over on your computer after we’re done. Our software is designed to allow a single remote session, then those access credentials expire once we log out.
What can’t remote support help with?
We can’t do things like replace memory or fix a screen via remote support, but we can do a host of other computer repair/maintenance and user support activities using a remote session.
Here are a few of those.
Software Assistance
Are you having trouble connecting to video conference software? Is not knowing how to use a new remote connection app to access your work computer slowing you down?
These are both types of software issues that we can help with. We can login and help sort out any software problems you’re having as well as take you through training on how to use a new app, so it’s no longer a struggle.
Email Setup/Customization/Problems
Many employees are having to set up their work email on another device while working at home. Any number of things can keep this process from going smoothly.
Our remote technicians can get email set up for you in any program, add mailbox rules to keep you organized, and help with any other email related problems you’re dealing with.
Virus/Malware Issues
If you’re seeing strange things popping up on your computer or think programs may be running the background and slowing you down, it could be a virus or other malware.
We can remotely handle a virus scan, malware removal, and also keep your system continually monitored and safeguarded from dangerous phishing emails and other threats.
Work Computer Security
Many companies didn’t have a lot of time to switch to a remote workforce. This means that many at home workers could be lacking proper cybersecurity measures on the computers they’re using to do their jobs while working from home. With tools like WebGuardian. Two River Computer has the ability to protect your PC remotely as well as keep it optimized and running efficiently.
Just a few of the many benefits of this remote program are:
- Proactive computer health monitoring
- Managed antivirus
- WebProtect for protection from dangerous phishing URLs
- Free virus/malware removal
- Ongoing software updates and security patches
- Identity theft protection
- Remote tech support included
- …and more
Recovery of Deleted Files
Did you or a family member accidentally delete an important file or folder? Recovery of deleted files is another tech support issue that we can address by logging into your computer remotely.
Computer Speed Up/Optimization
Few things are more frustrating when you’re working on your computer than freezes and slow reaction times. Computers can get slow for any number of reasons and generally a full PC tune-up and optimization can speed it up considerably.
This type of optimization can be done via a remote login. All we need to do is take a look at the system while logged in to put optimization fixes in place.
Learn More About Scheduling a Remote Support Session
Remote support can stop you from struggling with computer problems. It’s also fast, effective, and requires no in person contact. Solve frustrating issues quickly with a remote tech call from Two River Computer.
Contact us today to schedule your remote support session. Call 732-747-0020 or reach us online.
