If your computer has been taken over by an unwanted person or company with the intent to “clean-up” or fix problems with your computer, you may need this service. Often your phone will ring and a foreigner will tell you that your computer is infected with viruses or maybe that your Microsoft or Apple software is about to expire. It’s a hoax and the caller is hoping to scare you into letting them take control of your computer.
Once they connect, they show you some scary looking items and maybe even convince you to pay them to remove the problems (which you never had in the first place!). Other times you may land on a “poison website” that informs you that your computer is infected and you need to call them to fix it. Also a hoax. We are concerned that when any of these companies connect to your computer and start moving your mouse and installing programs, they may be inserting software that can watch you login to your bank account or access other personal information, which may lead to identity theft.
Let us perform a complete “malware sweep” of your computer to ensure no remote access programs or other malicious software was installed. We will also perform a tune-up of your computer and give it back to you better than before. And if you are concerned about future problems of this kind, we can put you on a monitoring program so we can be sure you are safe all the time.