The thought of allowing someone else to take over your computer remotely makes most PC users anxious. A computer is like the personal footprint of a person’s home and work life. It can contain everything from personal family videos to a company’s budget and financials for the year.
But there are many cases when having a trusted remote support technician can be a lifesaver and help you get past an urgent computer issue.
The last 12+ months have elevated the need for remote support to a whole new level. With most people either working from home or working in “no-visitor” environments, it’s been a challenge keeping technology running smoothly while still reducing outside contact.
The pandemic has caused internet usage to increase by 70%.
Remote support offers speed, convenience, and it’s an effective contactless solution for a majority of common computer problems.
Is Remote Support Secure?
Security is one of the main concerns when people consider giving access to their PC to another person. It is important to work with a trusted professional, like Two River Computer. You definitely do not want to allow remote access to someone you don’t know that’s calling you up unsolicited and that might claim to be Microsoft or Apple support.
When working with someone like Two River Computer, you can trust that your remote session is completely safe. Some of the safeguards we take include:
- Once a session is complete, we cannot reconnect without your permission.
- All connections are encrypted.
- We work with complete discretion and are there only to fix your problem.
- We keep a trail of all the actions taken during a session, so you know exactly what we did to fix the problem.
Reasons to Request Remote Support for a Computer Issue
You Need Help Fast
If you’re working on a deadline and run into a software or hardware issue, you may not have time to call a computer shop, bring your system in, get a quote, wait for it to be fixed, etc.
Remote support offers you an instant technician that can take an in-depth look at your system by connecting to it remotely. This can save you valuable time, and get an issue fixed in minutes rather than hours or days.
If you visit our Remote Help page you’ll see that all you need to do is click our virtual button for help.
You May Have a Virus or Malware
We can safely check out a system for viruses or other forms of malware remotely. When a computer has the potential to be infected from something like a click on a phishing email, it’s important to have it addressed as soon as possible.
The longer you wait for a virus or malware removal, the more your data and network are at risk. We can log in remotely and use top-of-the-line anti-malware tools to identify and remove any threats.
You Are Worried About the Pandemic
Remote support is completely contactless. You don’t even need to wear a mask! We can get up close and personal with your computer without needing to leave our office.
Most people don’t realize all the issues technicians can address using remote support. It includes a majority of them. Taking over your computer remotely is just like sitting at the keyboard ourselves. The only things we can’t address remotely are things that require a hardware component replacement, and of course, the computer needs to have an internet connection so we can log in.
A Slow, Sluggish Computer
If your computer is freezing or has slowed down considerably, it can be a real drag on your productivity. We can do a full internal PC tune-up for speed and efficiency through a remote support session.
This includes things like removing temporary files, checking out registry problems, defragging the hard drive, and other optimizations that will help speed up your system.
We can also diagnose issues like low memory and can tell your exactly how much memory you have and how much can be added to increase PC speed and responsiveness.
Email & Software Problems
Most users at some time or another have struggled with things like setting up a new email account or trying to get software to do what they need to do.
Software problems can be frustrating, and they can take up a lot of your valuable time.
Rather than wasting hours trying to get past an email, Microsoft 365, Zoom, or another application issue, you can contact a technical expert and have them help you remotely.
We can do things like getting a new email account and signature setup for you, as well as talk you through multiple software problems to get you back to your day with much less stress.
What Can We Help You With Remotely Today?
Two River Computer has friendly and knowledgeable technicians that can make an “instant house call” to help you with multiple PC problems.
Stop struggling and try a remote session today. Call 732-747-0020 or click our Remote Help button.