New Jersey businesses went into the early days of the pandemic thinking they were putting temporary measures in place to keep their business functioning “for a little while.” Now, they have realized those measures are more permanent than they initially thought.
For example, when employees had to work from home and offices closed during stay-at-home orders, one of the systems that needed addressing was the office phone system. So, if companies didn’t move to business VoIP phone systems at that time, they most likely were using awkward work-arounds like forwarding calls and having employees use their mobile devices for customer calls.
But nearly a year later since those initial major disruptions, companies know they need to upgrade and adjust how they do things, not just to ride out this pandemic, but for the unexpected events that may happen in the future.
How can VoIP help?
Why VoIP is a Vital Technology to Get Businesses Through the Pandemic…and Beyond
Voice over Internet Protocol (VoIP) phone systems were still lagging well behind traditional phone systems for businesses prior to the pandemic. But they’ve now become a vital technology to keep businesses connected to their customers, vendors, and each other.
Rather than being tied down by physical phone lines, VoIP is cloud-based, relying on an internet connection to function. Over the years, VoIP has grown in quality and also has the ability to port landline numbers to its services.
Here are several ways that VoIP can help your Fair haven, NJ business keep your communications flowing, through a pandemic or any other major business disrupting event.
Portability, Mobility & Anywhere Access
When you can’t be at your office in front of your physical desk phone, how do you get your calls? Landlines have this big limitation that makes them problematic if you can’t work from your office. You can forward incoming calls to another phone, but what about outgoing calls? It’s a big problem.
VoIP on the other hand is portable, mobile, and can be accessed from anywhere. You can answer your business phone line from a mobile device or your home computer no matter where you are, and to the customer on the other end, it’s no different experience than if you were sitting at your desk.
And this doesn’t require any type of forwarding mechanism to get your calls. Additionally, your employees can also call out on a company number (rather than having to use their personal mobile phone) from any device and any location.
No longer is your business “land locked” by your business phone lines; they come with you wherever your team is working.
Choice of Physical Phone, Soft Phone, or Mobile Phone
Some businesses shy away from VoIP because they’re comfortable with their desk phones and worried about changing too many things for their team.
But VoIP gives you options that include VoIP-enabled desk phones and more. Employees can choose the way they want to make and receive calls. So those that are more comfortable with a desk set can use one, and those that prefer a headset can use that for business calls.
The three main options for VoIP call handling are:
- Physical phone (including desk phones and conference room devices)
- Soft phone (using your computer with a headset)
- Mobile phone (answering from any mobile device)
Look Like a Big Company (Even If You’re Not)
VoIP allows smaller companies to look (or sound) like a big company even if they’re not. It includes multiple features that in the past have only been accessible by large enterprises due to the cost.
When a caller receives a professional experience (hold music, automated assistant, etc.) when they call, this reflects positively on your business. It can make even a 1 to 2-person office seem like a big company because of the professional greeting.
Some of the core features of VoIP services through Two River Computer are:
- Individual and group Voicemail boxes
- Voicemail to email, including speech to text
- Inbound Caller-ID
- Conference Calling
- SmartPhone App for “anywhere calling”
- Call recording
- Call Blocking…and much more
Big Cost Savings
For companies that need to tighten their belts to get through the pandemic or just those looking to improve profitability, VoIP is a great way to reduce your overall phone costs.
The average cost savings companies see after switching to VoIP are 30% to 50% or more on their phone costs.
There are several areas of savings when you switch from a landline phone system to a VoIP system, these include:
- No expensive hardware to purchase or have installed
- No ongoing hardware maintenance costs
- Lower local and international calling
- No added taxes or fees (like landline phone services have)
- You can easily add or remove lines whenever you like
Improve Your Phone System & Save Money with VoIP
Two River Computer’s business VoIP services can help you ensure resiliency for your business, increase mobility, and save you money.
Contact us today to learn more and sign up. Call 732-747-0020 or reach us online.